How long does delivery take?
All the items on our website are handmade by us, just for you! It can take up to 15 working days (Working days Monday-Friday) for your item do be dispatched. **We are currently under our standard turnaround time at the moment so orders are being dispatched within 7days**- UPDATED ON 01-04-18
Once posted it should reach you within 1-2 days on 1st class orders to the UK and 2-5 Ireland. International orders may take slightly longer.
We aim to get your items out to you as fast as possible but we put 100% into making each item to make sure it is perfect for you.
We have a signed for option for UK which is £2.50.
World wide is £5* 1st class or £9.95 recorded.
Postage to ROI is £3.95.
In the run up to Christmas all order will be sent recorded delivery from 1st September 2017.
*We hold proof of each item posted. The Bow Boutique cannot be held responsible for loss of any item once in the hands of the Royal Mail. We will do out best to help track down your package and if need we can send you a claims form with the proof of postage so you can claim from the Royal Mail.
What size should you order?
If you let us know your childs age in the notes at check out we can make sure you have the perfect size.
What fabrics do you have available?
We use 100% wool felt, glitter fabric, ribbon, faux leather.
Can I make a custom order?
Yes of course. Just pop us an email and we will do our best to help.
What clips/headbands do you use?
We use lined crocodile clips on most of our items. We give the option of 32mm and 40mm. We also use gold snappy clips on selected felt flower clips, these also come in two sizes depending on the thickness of hair. Our smaller flower clips are also available on small gold alligator clips which have a fantastic grip for fine hair.
For our headbands we use soft elastic which is very soft and stretchy on babies heads. We have this available in normal size and a skinny band. nylon bands are also available which are soft and stretchy.
I have found a bow headband I like but I would like it as a clip, is this possible?
Yes of course, Any item on the website can be made as a clip or headband. If you can't find the item you like as a clip/headband you can order the one you like and leave us a note at check out that you would like it as a headband/clip instead and we will make that up for you :)Do you sell newborn headbands?
Yes we do :) all our bows are handmade to order so they can be made for any age. Use pop your little ones age at check out and we will make sure you have right size.
SHIPPING & DELIVERY
Everything on our website is handmade to order.
Please allow up to 3-14business days until items are dispatched. If you need your order for a set date please contact us, we always do our best to help you have your items in time for a special occasion. Please allow a further 1-2 days for delivery in the UK. International orders may take up to 4 weeks. During our busy periods our turnaround time may take up to 14 days. All orders are beautiful packaged in boxes and sent first class with proof of postage obtained.
The Bow Boutique is not responsible for any lost mail or delays caused by the mail service. Once your item is posted it is with the Royal Mail and out of The Bow Boutique's control. All orders will be posted to the address given at time of payment. The Bow Boutique cannot be held responsible for sending to the wrong address given. Please be aware that you are responsible for any import fees, duties, declared value fees or taxes based on you individual countries specific import laws. If you wish to upgrade to priority shipping or insure your package please contact me before placing an order to arrange paying the extra cost. By purchasing you are agreeing to these terms.
Returns will only be accepted if the item is damaged and returned unused in original packaging within 14 days. All custom orders are non returnable unless an error has been made with your order. Return shipping is at the expense of the buyer for refunds and exchanges. Refunds will not be given if an order is not received in time for purpose if it has been posted within time frames stated above. Please Email firstname.lastname@example.org with any questions.
Please use all headbands and clips with adult supervision. DO NOT leave your child unattended while wearing any headband or clip as some may contain small parts which maybe pulled of and cause chocking. Do not let your child nap wearing hair accessories. You assume any and full responsibility for the safety of your child.
We will NEVER sell your information.
THE INFORMATION WE COLLECT
We collect information from you when you subscribe to our mailing list, place an order or chat to us though our website which may include leaving your name and email for us to reply.
When ordering or registering to our site you may be asked to enter your name, email address, address, phone number or credit card information.We do not have access to your credit card details.
WHAT WE USE YOUR INFORMATION FOR
The information collected is then used in the following ways.
-To process transactions and deliver any product purchased by you.
-correspond with you.
-Process payments or refunds
-Notify you of updates
-To generate newsletters and emails
-Your email will be used by The Bow Boutique to send you information and updates about your order or information about The Bow Boutique.
HOW YOUR INFORMATION IS PROTECTED
Our secure website ensures the safety of your personal information is maintained when you place an order or submit any personal information.
None of your payment details are stored on our system following a transaction.
We do not sell, trade or otherwise transfer to outside parties your information. This does not include trusted third parties who help assist us in operating our website, conducting our business or servicing you so long as those parties agree to keep this information confidential. We use Paypal and Tictail to process our websites payments which are both trusted websites.
Like many other Web sites, we makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You are able to opt out of receiving any emails from us at any time by unsubscribing at the bottom of any email you receive.